Job Description

We are seeking an experienced AI Integration & Chatbot Expert to design, implement, and optimize chatbot solutions that enhance user experience and streamline business operations. In this role, you will be responsible for creating and deploying AI-driven chatbots, integrating AI capabilities with existing platforms, and continuously improving conversational AI models to achieve high-quality, seamless interactions. Ideal candidates have expertise in AI technologies, NLP, and API integrations, along with a strong background in implementing chatbots for various applications.

Key Responsibilities:

Chatbot Design and Development:

Design conversational workflows, including intent recognition, response generation, and natural language processing.

Build, deploy, and maintain AI chatbots across platforms (e.g., websites, mobile apps, social media, CRM systems).

Develop rich, engaging conversational experiences that are highly responsive to user needs.

AI Integration:

o Integrate chatbot and AI models with internal and third-party systems, using APIs and web services.

Collaborate with IT teams to embed AI solutions seamlessly within existing software infrastructure.

Ensure the chatbot solution adheres to data security and privacy standards.

Optimization and Performance Monitoring:

Monitor chatbot performance, gather usage analytics, and apply insights to improve response accuracy and user engagement.

Train and fine-tune NLP models based on feedback and evolving requirements.

Conduct A/B testing, analyze chatbot interactions, and implement improvements to increase chatbot efficacy and user satisfaction.

Collaboration and Documentation:

Work closely with cross-functional teams, including product, engineering, marketing, and customer support, to align chatbot capabilities with business goals.

Document chatbot workflows, integrations, and customizations for ease of maintenance and scalability.

Automation & RPA Implementation:

Design and implement Robotic Process Automation (RPA) solutions to automate repetitive tasks.

Integrate AI models with existing enterprise software (e.g., ERP, CRM, HRMS).

AI Model Training and Maintenance:

Work with data science teams to collect, preprocess, and analyze data to train AI models.

Ensure the accuracy, scalability, and maintenance of deployed models.

Performance Tracking and Reporting:

Monitor, evaluate, and fine-tune AI models to ensure they meet KPIs and business objectives.

Provide regular reports to management on the impact of AI and automation initiatives.

Dashboards & FMS, IMS, PMS:

Design and create dashboards in Looker Studio to visualize key performance indicators and support business objectives.

Utilize FMS (Financial Management System), PMS (Project Management System), and IMS (Inventory Management System) for data extraction and analysis.

Write and maintain Google Apps Scripts to automate workflows and improve data processes.

Qualifications:

Education: Bachelor's or Master's in Computer Science, AI, Data Science, or a related field.

Experience:

3+ years of experience in AI, machine learning, NLP, and chatbot development.

Proven track record of deploying chatbots in production environments.

Technical Skills:

Proficiency in Looker Studio for data visualization and reporting.

Familiarity in creating FMS, PMS, and IMS.

Strong knowledge of Google Apps Script and Google Sheets for data manipulation and automation.

Proficiency in NLP tools and frameworks (e.g., Rasa, Dialogflow, GPT models, Hugging Face Transformers).

Experience with programming languages like Python, JavaScript, or Java.

Familiarity with API integration and platforms like RESTful APIs, GraphQL, and webhooks.

Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization tools (e.g., Docker, Kubernetes).

Key Competencies:

Strong problem-solving skills and ability to innovate in dynamic environments.

Excellent communication and collaboration skills.

Ability to manage multiple projects and prioritize tasks effectively.

Job Type: Full-time

Schedule:

• Day shift

Application Question(s):

• What is your Current CTC?
• What is your Expected CTC?
• How soon will you be able to join us?
• Are you well familiar with creating Chatbots?
• Do you know API Integration?
• Are you well familiar with FMS, PMS and IMS?
• Do know how to create Dashboards on Looker Studio?
• Do you know App Scripting?
• Have you worked on Google Sheets?

Work Location: In person