Job Description

Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.This role is within the Employee Enablement Solutions Team (EES). EES is part of Corporate IT, a function that builds, operates, and maintains the IT systems and infrastructure necessary to enable a highly connected and collaborative workforce that helps power Visas business.EES works with technology and business partners to provide a center of excellence within the organization to drive efficiency, effectiveness, and experience. We are passionate about improving user experience and increasing productivity by improving tools and services.Job Role:This role is crucial for presenting evidence of improvement activities through reporting data and analysis to a wide business and IT audience.Responsibilities:Track & report metric performance against SLAs and drive improvements to enhance service levels.Understand service delivery and end-user technology.Use specialized knowledge in Power BI, Service Now, and other tools to generate reports, dashboards, and scorecards.Interpret data to provide knowledge and insight, identifying the reasons behind the numbers.Apply critical thinking skills for impact analysis and root cause analysis.Create and manage data pipelines as needed, ensuring reliable data flow from multiple sources for further data processing or data visualization.Ensure the accuracy, consistency, and integrity of data pipelines.Collaborate with teams to integrate systems and data effectively and ensure consistency of data delivery and utilization across the business.This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications

• Undergrad or Masters degree in Computer Science, Computer Engineering, Information Technology, CIS/MIS, Data Science, Business or a related field
• 6 - 9 years of related work experience.
• Excellent verbal and written communication skills, attention to detail, interpersonal skills, and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

Preferred Qualifications

• Strong knowledge of and experience with reporting packages (Power BI/Tableau etc.)
• Experience in using Microsoft Power Platform (Power Apps, Power Automate)
• Proficiency in Database concepts, SQL and expertise regarding data models, database design development, data mining, and segmentation techniques.
• Experience coding in VBA. Fully proficient in Microsoft office tools, with special focus on Microsoft Excel and its analytical capabilities (e.g. Macros/Visual Basic, pivot tables, data slicers etc.).
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with presentation skills including executive materials to senior management preferred.
• Adept at queries, report writing and presenting findings.
• Proven ability to identify reporting gaps and create meaningful reports from scratch.
• Experience in end user technologies including collaboration, video, desktop, voice, MS product suite, SharePoint, etc. is required
• Highly driven, resourceful and results oriented.
• Good analytical and problem-solving skills

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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