Job Description

Job Profile: Back Office Executive Company Overview: We are a leading tiles trading business based in Morbi, Gujarat, with a branch office situated in South Bopal, Ahmedabad, Gujarat. With a strong commitment to quality and customer satisfaction, we strive to provide top-notch products and services to our clients. Position: Back Office Executive Location: South Bopal, Ahmedabad, Gujarat : As a Back Office Executive, you will play a crucial role in ensuring the smooth functioning of our branch office operations. You will be responsible for managing various administrative tasks and supporting the sales and marketing team in achieving their goals. Key Responsibilities: Managing Contacts & Database: Maintain an organized database of contacts including customers, suppliers, and leads. Ensure the accuracy and completeness of the database at all times. Stock Updates & Queries Handling: Send regular stock updates to the database via WhatsApp and promptly respond to any inquiries or queries from clients. Keep track of stock availability and inform clients accordingly. Lead Follow-up: Follow up with leads generated from social media marketing campaigns. Engage with potential customers, provide them with necessary information, and assist them through the sales process. Stock Sheet Management: Maintain and update stock sheets regularly to keep track of inventory levels, sales, and purchases. Ensure that stock records are accurate and up-to-date. Customer Relationship Management: Proactively follow up with existing customers to maintain strong relationships. Address any issues or concerns raised by customers and provide timely assistance to ensure customer satisfaction. Prospect Research & Outreach: Utilize online resources to research and identify potential customers. Build a database of potential leads and reach out to them via WhatsApp to introduce our products and services. Report Generation: Generate reports on sales performance, stock status, and other relevant metrics as required by the management. Analyze data to identify trends and make recommendations for improvement. Documentation Management: Handle the documentation related to sales, purchases, and other administrative tasks. Ensure that all documents are filed appropriately and readily accessible when needed. Qualifications and Skills: Bachelor's degree in any stream. Previous experience in a similar role preferably in the retail or trading industry. Strong communication and interpersonal skills. Proficiency in MS Office suite (Excel, Word). Excellent organizational and time-management abilities. Ability to work effectively in a fast-paced environment and multitask efficiently.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?22,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person