Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Data Engineering Advisor
Position Overview:Are you looking for an exceptional career opportunity in data analytics? Do you enjoy learning new technology in a fast-paced environment? Are you ready to support a team that distributes essential data/reporting to business partners and leaders? This opportunity focuses heavily on data manipulation, trend analysis and reverse engineering issues within data mind set to publish quality data and reporting to drive real time business decisions. This position requires combining business acumen with technical and analytical skills to perform day to day tasks, while committing to ensuring Customer Success by supporting the values of the Product Organization. Candidates will have the opportunity to use critical thinking skills to improve the triaging and resolution of business issues and requests presented to the team.This is a dedicated team that contributes to providing expert content/professional leadership on complex Data Measurement & Reporting assignments/projects. Delivers analytical and operational reporting, healthcare market trend, risk analysis, business performance measurement and management dashboards of enterprise reporting through the use of Ecosystems and self-service tools across the organization. Provides guidance on end-user needs, informs reporting solution design, and fulfills data and measurement requests in support of business priorities. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives quickly to market. Focuses on providing thought leadership within Data Measurement & Reporting but works on broader projects, which require understanding of wider business needs and collaboration. Recognized internally as a subject matter expert and point of contact for business partners (contracting, clinical, analytics/data science).Responsibilities:

• Root cause analysis of application issues. This includes identifying, validating, and documenting issues. Effective communication and prioritization of issues with business team and includes testing out solutions and implementing into production.
• Support theBusiness Intelligence (BI) Solutions Development team for application enhancements and new content.
• Translates customer objectives into requirements understanding and proactively anticipating user needs.
• Engage in operational readiness activities to ensure that project go-live is stable and successful
• Work across teams including Data Science, Clinical and Medical Economics to deliver new reporting capability and efficiencies to customers.
• Identify and take ownership of issues with the ability to engage appropriate partners in order to drive to resolution.
• Enforce Service Level Agreements (SLAs) through effective partnering with upstream data sources to ensure timely and accurate reporting for internal users and customer delivery.
• Enable type Site Reliability Engineering (SRE) by working with stakeholders to identify & define the service level indicators (SLI) and objectives (SLO)
• Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.
• Support big data, analyze large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.
• Experience in identifying operational efficiencies for improving asset performance, availability, and overall reliability for stakeholder consumption.

QualificationsRequired Skills:

• Effective leadership having the ability to take ownership, communicate with all Matrix partners, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace.
• Ability to work comfortably with all levels of management including senior level leaders
• Proven ability to navigate in an ambiguous environment.
• Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery
• Understanding of software skills such as business analysis, development, maintenance and software improvements
• Excellent oral and written communication skills
• Demonstrated attention to detail, ability to compile and analyze information, and provide resolutions or recommendations for improving operational processes.
• Project management skills and demonstrated ability to work independently while managing multiple projects and priorities.
• Ability to understand complicated concepts and break them down into easy to understand and meaningful information.

Required Experience & Education:

• Bachelors degree in business administration, health management or Computer Science and Information Systems preferred with 8+ years work experience in health care/managed care field with direct responsibility for data analysis and management, relational databases, and reporting.
• Knowledgeable of Healthcare Data - Member, Provider, Clinical, Claim, and Eligibility Data.

Desired Experience:

• Experience in strategic planning, process automation and business applications
• Hands on experience with strong database querying skills utilizing SQL Server, TOAD, Hadoop, HUE, and SAS (EG) or Teradata required.
• Experience with Amazon Web Services (AWS)
• Experience with reporting tools such as Excel, LOOKER, Tableau, COGNOS, ServiceNow or SCORE.
• Experience in monitoring tools (Splunk, Dynatrace, & CA APM) a plus
• Experience with Python a plus
• Site Reliability Engineering (SRE) experiences a plus

Location & Hours of Work:(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)Equal Opportunity Statement:Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

Evernorth