Data Analytics Support Engineer

Date: 19 Jun 2024 Location: Noida, South Asia, IN Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

The Role
British Council Pay band: Grade 7 - 1,205,100 to 1,854,000 rupees per year
Location: Noida, India
Department: Digital & Technology
Contract type: Indefinite (permanent)
Closing Date: Wednesday 3 July at 23:59 UK time zone

Interviews will take place on: w/c 22 July TBC.

You must have the legal right to work in India at the time of application; there is no relocation or visa sponsorship support offered.

British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.


Role Purpose
As Data Analytics Support Engineer, you will ensure that applications for delivering services in Data and Analytics are properly supported and administrated to achieve utmost user and stakeholder satisfaction. You will work with global stakeholders, across Corporate Finance, Data Evidence and Performance, and English & Exams teams.

In this role, you will ensure that maintenance activities and minor changes are delivered in an appropriate manner.

You will support the team that does the core development through maintaining and optimising Azure-based data infrastructure, monitoring data pipeline, maintaining data-solution day-in day out, trouble-shooting and fixing issues, maintaining system health and setting up ETL/ELT operations.

Role Context
The Digital and Technology Directorate leads the British Councils digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisations mission and corporate priorities.

Key focus areas are:

• Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
• Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
• Enhancing digital capability across the organisation.
• Enabling growth, impact and efficiency through technology.

Digital and Technology is a global Directorate organised into four divisions: Product, Engineering, Operations and Performance which collectively create digital products and services, maintain, and improve products, services and platforms and optimise performance. Areas of responsibility include digital and technology strategy, architecture, infrastructure, software, development, data, innovation, and cybersecurity. It ensures that technology initiatives are customer and value focused, accessible, efficient, and secure.

The Operations division is accountable for the continuing delivery of secure, performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery through ITIL based processes. The unit is also responsible for transitioning new products and services into the live environment. It interfaces across the Digital and Technology departments, Suppliers and Managed Services.

Main Accountabilities/Responsibilities

• Monitor data processes and jobs within Microsoft data landscape, which includes Synapse pipelines, Power BI processes and Fabric jobs.
• Ensure user accounts and relevant security policies are implemented and monitored for potential issues.
• Implement efficient use of cloud resources by working directly with internal customers, to ensure they are using services in an optimal way, provide analysis and prediction of cloud costs within the Microsoft Data Environment.
• Talk business users/ British Council teams through a series of actions, over the telephone, through emails or Teams, to help resolve issues or help them to understand the different ways in which they can make smart use of British Council applications.
• Troubleshoot basic system and network problems, diagnose and solve software/user specific issues; point of escalation for complex issues, gathering further information and referring to third parties as necessary.
• Support the roll-out of new capabilities, such as in the areas of machine learning and data science.
• Regularly interact with the internal and external support teams to update on support issues and on performance, and to understand the current development/release plans of systems.
• Develop good working relationships with appropriate colleagues throughout British Council and to know who to engage with to enable effective implementation of procedural changes and improvements.
• Build a network of external suppliers/providers/contacts to support effective service provision and knowledge exchange.
• Plan and prioritise work activities to a small team to ensure effective delivery, which includes allocating tickets and monitoring progress.

This role includes but is not limited to the responsibilities listed above, the role profile provides more details.

Role Specific Skills

• Strong problem-solving skills.
• Ability to understand complex data models and databases.
• Comfortable working in a fluid and changing environment.
• Ability to prioritise conflicting priorities from different stakeholder groups.

Role specific knowledge and experience required
Minimum/essential

• Demonstrable experience in supporting Data and Analytics systems, preferably in a global corporate environment (service desk).
• Experience of Microsoft Data and Analytics capabilities (such as Synapse, Data Factory, Azure Monitoring tools, Azure Cost analysis).
• Experience of guiding and coaching business users on technical problems through resolution.
• Familiarity with Power BI (build reports, dashboards, building data models/data flow/ data marts).
• Proven track record of taking ownership and supporting change.

Education/ Professional Qualification and Certification

• Microsoft Azure Synapse (desirable).
• Microsoft Power BI and Fabric (desirable).

For the detailed Role Profile and any questions, please reach out to: Sabine.Danoffre@britishcouncil.org

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.