Job Description

!The Global Planning Strategy & Analytics (GPSA) Team is committed to building an efficient network that provides our community with a seamless, prompt, and complete resolution to their concerns - every time. The Network Analytics team within GPSA is pioneering how we manage our BPO partner support data around the globe and generate meaningful business intelligence from it. To support this vision, we\'re looking for a Data Analytics Specialist IV (you!)What the Candidate Will Do:

• Experience in reporting data using VBA / Java script, SQL and performing analysis or related experience is mandatory
• Exceptional Analytical, problem solving, Excel and data management skills. Knowledge of Excel and Google suite and working knowledge of editing SQL queries
• Ability to create dashboards with insightful visualisation.
• Flexible to stretch beyond regular shift hours (when needed) and deliver on tight deadlines, motivated to continuously learn, upskill and help team members

Basic Qualifications:

• Provide Daily, Weekly or Monthly reports on Volume, Productivity and Capacity that can be segregated into LOB, site, team lead and/or agent level metrics.
• Be responsible for on-boarding dashboard & other reporting books for new queues to Network Analytics. Ensure that queries are always up-to-date and up to global standards.
• Provide analysis on data that will assist in decision making for the workforce and operations teams. Develop analytical frameworks to support the company in new markets and products
• Coordinate with other members of the Community Operations team to measure the impact and efficiency of new products and business processes.
• Build and maintain detailed models/dashboards for city-level, regional, and global reporting. Identify operational weaknesses and help improve or innovate new processes to keep support teams as efficient as possible

Preferred Qualifications:

• Experience in reporting data using VBA / Java script, SQL and performing analysis or related experience is mandatory
• Exceptional Analytical, problem solving, Excel and data management skills. Knowledge of Excel and Google suite and working knowledge of editing SQL queries
• Ability to create dashboards with insightful visualisation.
• Flexible to stretch beyond regular shift hours (when needed) and deliver on tight deadlines, motivated to continuously learn, upskill and help team members

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let\'s move the world forward, together.Offices continue to be central to collaboration and Uber\'s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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