Job Description

JOB DESCRIPTION Job Responsibilities:


As a Data Architect Associate Sr you will support the Customer Satisfaction survey process. Through the application of highly technical skills, you will create customer data sample files across all lines of business which are used to generate insights to better our customers experiences. You will be responsible for working collaboratively to develop solutions to obtain and extract large customer data sets which meet business inclusion and exclusion criteria. You will ensure integrity of process by creating samples which are representative of the entire customer base, through extensive auditing and validation.



o Leverage a variety of analytical and statistical applications (SAS, SQL, Altery, etc.) to describe, analyze, and interpret complex data sets.

o Identify customer interactions and events across a variety of channels (calls, branch, online, emails, IVR, etc.) to target customers for survey invitations.

o Wrangle, prepare and validate data from multiple diverse data sources in preparation for file creation.

o Independently deliver recurring data files in accordance with client SLAs.

o Facilitate requirement definitions, design, testing, and code implementation for survey data to measure customer satisfaction.

o Partner closely and collaborate with data management teams, strategy teams, and other analyties resources acress multiple functional teams.

o Construct process documentation and workflow capture.

o Aid in presentations summarizing code logic and data sourcing.


ABOUT US



J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.





ABOUT THE TEAM


Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.