Job Description

:Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry\'s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland.Location-Mumbai:The Customer Services department within ETG strives to continuously improve customer experience by driving changes through automation, processes and quality improvements. We are looking for an inquisitive Data Analyst who will play a key role in enabling data and insights to key stakeholders which will enable them to support that mission.You have had good experiences in dealing with data and providing business reporting. Experiences in using BI tools (such as Tableau, Qlik, Data Studio, Power BI) SQL skills will be very handy. You are comfortable in working with complex and multidimensional data as well as communicating around that. The role will be based in Mumbai and you will have stakeholders across the global Customer Services organization.In the role of Data Analyst, you will report to the CS Reporting Lead.Responsibilities\xe2\x97\x8f Support in reporting customer services performance and KPI reports\xe2\x97\x8f Collate and maintain productivity dashboards for multiple departments to track performances on day/week/month level.\xe2\x97\x8f Create and maintain dashboards of key areas related to customer services to enable insights and showcase operational performance\xe2\x97\x8f Enabling data for multiple departments based on the requirements using SQL.\xe2\x97\x8f Coordination with multiple stakeholders to deal with Data requestsPersonality\xe2\x97\x8f Self driven and eager to make a difference\xe2\x97\x8f Have agility and thrives to work in a fast paced and dynamic environment\xe2\x97\x8f A good communicator who creates awarenessRequirements:\xe2\x97\x8f Good knowledge of Excel/Google Sheet/Data Studio using databases to help maintain dashboards.\xe2\x97\x8f Good knowledge of SQL & using databases to help develop insights\xe2\x97\x8f Ability to deal with larger data sets.\xe2\x97\x8f 3-5 years of experience in reporting background from a similar reporting role.\xe2\x97\x8f Minimum 2 years of experience on Qlikview / Qlik Sense.\xe2\x97\x8f Experience on Power BI / Tableau will be an advantage.\xe2\x97\x8f Well versed with excel formulas like if / Ifs / Pivot table / Sumif / Sum ifs / Vlookup plus match etc.\xe2\x97\x8f Experience from BPO industries will be an advantage.

Etraveli Group