D365 Ce Functional Consultant

Year India, India

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:Knowledge of Power platform , Field service and CERequirements:

Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
Taking ownership of support issues and managing them through to closure
Research issues, implement fixes & document case resolution
Manage and prioritise support tickets to meet agreed Service Level Agreements
Keeping the customer informed as to the progress of the ticket
Escalate queries to Development & Business Consultants as required
Applying accounting and business process knowledge to resolve client\'s queries
Support strong customer relationship management
Support project delivery team with Quality Assurance activities and transition of project to ongoing support post go live

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