Job Description

Position Overview: 
We are seeking a dynamic and strategic Associate Director/ Director – India Operations to oversee and enhance the intersection of IT, Administration, and Operations. This role is critical in ensuring seamless coordination across these functions while managing Incident & Crisis Management, Global Team Collaboration, and Operational Excellence. The ideal candidate will serve as a strategic bridge between different business units, ensuring alignment with global objectives and operational efficiency.

Key Responsibilities: 
Incident & Crisis Management:
Develop, implement, and oversee crisis management protocols to address operational disruptions, cybersecurity threats, and emergency situations.
Act as the key escalation point for any operational, security, or IT-related incidents, ensuring swift and effective resolution.
Establish preventive strategies, conduct regular risk assessments, and lead post-incident analysis to enhance preparedness.
Collaborate with IT, Admin, and Operations teams to ensure business continuity and disaster recovery planning.
Global Team Collaboration:
Act as the primary liaison between India operations and global teams, ensuring smooth communication and alignment with international business objectives.
Work closely with cross-functional teams across different time zones to drive operational efficiency and standardization.
Implement best practices and share insights with global stakeholders to optimize business processes.
Represent India operations in global meetings, providing strategic updates and operational feedback
Operational Management & Efficiency:
Oversee daily operational functions, ensuring all departments (IT, Admin, and Operations) work cohesively to meet business goals.
Develop and implement policies to improve overall operational efficiency, compliance, and productivity.
Monitor KPIs, budgets, and performance metrics to ensure alignment with organizational objectives.
Spearhead process automation, digital transformation, and innovation strategies to enhance operational capabilities.
Ensure adherence to regulatory, legal, and corporate compliance requirements in India.
Team Leadership:
Foster a collaborative, high-performance culture within the night shift team.
Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement.
Resolve team conflicts and promote a positive work environment.

Qualification and Skills:
Bachelor’s/Master’s degree in Business Administration, Operations Management, Business Administration, Law, Public Policy, or a related field.
10+ years of experience in operations management, with at least 5 years in a leadership role overseeing IT, Admin, and Operations, Legal
Proven track record in incident & crisis management, business continuity planning, and risk mitigation.
Strong experience in working with global teams and handling cross-functional coordination.
Knowledge of IT infrastructure, security protocols, and administrative processes to facilitate seamless operations. Strong understanding of regulatory frameworks, legal compliance, and government processes.
Excellent negotiation and relationship-building skills.
Problem-Solving: Ability to handle sensitive legal matters, crisis situations, and compliance challenges.
Networking: Established connections with government officials, law enforcement, and regulatory bodies are a plus.

Skills Required