Job Description

Introduction

Information and Data are some of the most important organizational assets in today's businesses. As a Security Consultant, you will be a key advisor for IBM's clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and securing the client's organization with the cognitive solutions that are making IBM the fastest growing enterprise security business in the world.



Your Role and Responsibilities

The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment.

This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management.



Key Responsibilities:• Team Leadership: Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development.
• Operational Management: Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance.
• Incident Management: Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions.
• Security Enhancement: Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management.
• Performance Monitoring: Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks.
• Patch and Upgrade Management: Plan and execute system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing operations.
• Documentation: Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations.
• Vendor Management: Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution.
• Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations.
• Reporting: Generate regular reports on system performance, incident management, and operational metrics for management review.

Willing to work in 24/7 operations and project support activities
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Required Technical and Professional Expertise

• Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience.
• Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE).
• Strong knowledge of privileged access management concepts and CyberArk technologies.
• Experience in organizations control, monitor, and secure privileged access across their IT infrastructure.
• Good Exposure in endpoint
Analytics capabilities to identify unusual or suspicious activities related to privileged access.
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Preferred Technical and Professional Expertise

• Leadership skills with the ability to guide and mentor a team effectively.
• Problem-solving aptitude with a proactive approach to resolving technical challenges.
• Strong communication skills for effective collaboration with cross-functional teams.
• Detail-oriented mindset with a commitment to maintaining high standards.
• Adaptability to changing requirements and a willingness to stay updated on emerging technologies.



About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



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