Cyber security professional



Job Req ID: 33287



Posting Date: 21 May 2024



Function: Service



Unit: Business



Location: 9th & 10th Flr, Gurugram Info , Gurugram, India



Salary: competitive








Why this job matters

• Form an integral part of 24*7 rota to provide security in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide SME operational support while maintaining the SLA
• Be the technology SME for specialised product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Contribute to new Product launch and technical evaluation for managed security services
• New customer on-boarding and Acceptance into Service of new product for existing customers.
• Root cause analysis and providing Input to PIR as and when required
• Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.

What you\xe2\x80\x99ll be doing

1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Assists the implementation of enhanced network technology that aligns to customers\' strategic direction for enterprise and remote site connectivity.
3. Follows standards for global network infrastructure, including wireless, LAN and SD-WAN networks and connectivity.
4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
5. Executes engineering efforts to ensue currency and supportability of networking technology.
6. Collates data, reports and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
7. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
9. Supports in the implementation of ways to improve working processes within Network Engineering.


The skills you\xe2\x80\x99ll need

Troubleshooting
Customer Service
Escalation Management
Continuous Improvement
Health & Safety
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Network Implementation
Requirements Management
Incident Management
Event Planning
Decision Making
Growth Mindset
Inclusive Leadership


Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. \xe2\x80\x98We embed diversity and inclusion into everything that we do. It\xe2\x80\x99s fundamental to our purpose: we connect for good.\xe2\x80\x99
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you\xe2\x80\x99ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won\xe2\x80\x99t be alone: we\xe2\x80\x99ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.


A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you\xe2\x80\x99re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON\'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We\'re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you\'re excited about this role but your past experience doesn\'t align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.