Cx Manager

Year    Hyderabad, Telangana, India

Job Description


Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism OracleManagement Level Manager & Summary A career in our Advisory Acceleration Centre is the natural extension of PwCs leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.Skill : CX (Customer Experience)
Role : Manager
Exp : 10 - 14 yrs
:
Over all Experience of 10-14 years with "hands-on" work experience on end to end implementation of Oracle B2B Service Cloud along with product lines related to SCM modules or OFSC (Oracle Field Service Cloud), Service Logistics, Oracle Subscription Management, Oracle Customer Data Management with at least four to five project Implementation involving complex integration requirements.
Responsibilities:
\xef\x82\xb7Good to have working knowledge on any of the products related to SCM &/or products such as Subscription Management, Enterprise Contracts, Asset Lifecycle Management , Inventory, Order Management, Depot Repair, and Maintenance management
\xef\x82\xb7Should be able to lead customer discussion, Design & Architecture path and also perform configuration of above-mentioned modules including Customizations independently.
\xef\x82\xb7Document Technical requirements and complete the configurations as per design provided by the Lead. Ability to lead a team of developers.
\xef\x82\xb7Stay updated with periodic Oracle releases and use the latest standard best practice
\xef\x82\xb7Experience in working with REST APIs
\xef\x82\xb7Should have working knowledge of Groovy Scripting and SQL Queries.
\xef\x82\xb7Should be able to handle the team and communicate between Onsite, Offshore and Customer BA's.
\xef\x82\xb7Should be able to anchor the Practice initiatives and develop accelerators and reusable assets for automation
Modules :
\xef\x82\xb7B2B Service, OFSC (Field Service Cloud) & Service Logistics ( Primary )
\xef\x82\xb7Oracle B2B service functional and technical knowledge
\xef\x82\xb7Oracle Service logistics - Parts Order, Field Service Flow, Depot repair flow.
\xef\x82\xb7Oracle Field Service cloud application management
\xef\x82\xb7Integration between B2B, OFSC, SL
\xef\x82\xb7Oracle CDM (Customer Data Management)
\xef\x82\xb7Oracle Subscription ManagementEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills Customer Experience (CX), Service LogisticsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date September 30, 2024

PwC

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Job Detail

  • Job Id
    JD3442965
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Hyderabad, Telangana, India
  • Education
    Not mentioned
  • Experience
    Year