Job Description

Job descriptionSome careers shine brighter than others.If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Senior UX Designer.The role :As a Senior Product Designer, you\xe2\x80\x99ll be responsible for designing crucial account servicing journeys for customers across all our markets. You\xe2\x80\x99ll be creating, enhancing and scaling digital features on browser and in the app, reducing the need for customers to visit the branch, saving tonnes of paper and reducing the operational costs of the bank.You\xe2\x80\x99ll be creating UX and UI designs, collaborating with cross-functional teams to create world class experiences for our customers.In this role, you will:

• Gathering business requirements from stakeholders; challenging and transforming to align with customer needs
• Be the voice of the customer to build a customer experience driven culture
• Discover and define customer problems with user interviews, desk research and other approaches you have in your toolbox
• Create UX flows, prototypes and pixel perfect UI using the HSBC design system
• Ensure scalability of journeys to other markets
• Host workshops and feedback sessions with stakeholders and designers
• Validate your ideas and designs through discovery sessions and usability testing
• Continually support global design, creating consistent experiences across all HSBC locations and platforms
• Finding the right balance of adhering to global standards for risk and compliance without compromising on customer experience

RequirementsTo be successful in this role, you should meet the following requirements:

• 4-6 years of relevant experience
• You have experience in Product Design, and hold an impressive design portfolio, showcasing a range of projects and your approach to problem solving.
• You\xe2\x80\x99re an analytical thinker, forming both holistic and detailed views of problems.
• Focused on smart solutions and being the customer\xe2\x80\x99s voice within the organisation.
• Ability to transfer your ideas to UX flows and prototypes at speed.
• Experience building products for Android, iOS, and web.
• Strong visual design skills. A deep understanding of design systems, pixel perfect UI and interaction design
• Fast paced with the ability to prioritize and work on projects in parallel.
• Strong understanding and application of user-centred design methods and principles
• Experience working and collaborating with a diverse cross-functional team. Taking tech, risk and business teams on a journey with you
• Ability to strongly articulate your design work and rationale to your peers and cross-functional team.
• A qualification in Design, Human-Computer Interaction, Computer Science, a related field, or the equivalent professional experience

You\xe2\x80\x99ll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by \xe2\x80\x93 HSBC Software Development India

HSBC