Job Description

Country: IndiaLocation: RGA Tech Park, Chikkannhelli Village, Sarjapur Main Road, Bangalore - 560035, IndiaRole: Customer Voice Support- BMS (Building Management System)Location: BangaloreFull/ Part-time: Full Time.Build a career with confidence:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we\'ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.About the role:As an associate you would be responsible for interaction with onsite technicians and resolving the issues related to BMS, HVAC over the calls/voice support.Role Responsibilities:Provide startup, commission, and re-commission of customer HVAC, lighting, and refrigeration systems.Complete paperwork on time, including posting of work orders, logging of incoming calls, commissioning documentation, and other required updates.Understanding and reviewing, technical documents such as wiring diagrams, as-builts, exc.Support and provide superior service via calls, e-mails, tickets, and special projects.Analyse different systems and energy data to find potential for energy optimization.Understanding the operation of field level equipments and Coordination with Field operations team.Support multiple customers following customized procedures and protocols for each.Use questioning and listening skills that support effective telephone communication.Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Understand the impact of attitude in handling calls professionally.Effectively deal with job stress, angry callers, and upset customers.Apply the elements of building positive rapport with different types of customers over the phone.Display Time flexibility towards shifts as per work floor requirements.Requirement SkillsHighly organized individual with above average time management skills.Education: Engineering bachelors degree with Mechanical or ElectronicsExperience: At least 1.5 years to 3 years of experience in implementation of BMS controllers (JACE, Easy IO, ALC LGR) and related IO modules.Benefits:We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.Make yourself a priority with flexible schedules, parental leave.Drive forward your career through professional development opportunities.Achieve your personal goals with our Employee Assistance Programme.Our commitment to you:Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.This is The Carrier Way.Join us and make a difference.Apply Now!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Job Applicant's Privacy Notice:Click on this to read the Job Applicant's Privacy Notice

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