Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Coaching & Training Sr. AssociateWe are looking for a Coaching & Training Associate to join our BPO Enablement team. Your Job will be to help athenahealth seamlessly deliver US healthcare RCM service for our clients by training our BPO teams and supporting them with situations anomalies. But enough about us; let\xe2\x80\x99s talk about you.You are a curious person who is great at identifying problems and seeing them through to resolution. You would rather be an expert in a specific area than a generalist, but still need to know how your work fits in with the bigger picture. You are careful and detail-oriented but at the same time very efficient in your work and are always looking for ways to streamline processes and cut out waste.The Team:The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.Job Responsibilities

• Preparing creative training material within our Learning Management System
• Training BPO Trainers on training material to achieve desired quality of service as required by standard operating procedure and support in continuous performance improvement to offer best quality services.
• Address questions and clarification from teams and identify and quantify work trends with internal team across the division.
• Accept full ownership and responsibility for special projects.

Education & Experience Required:

• Bachelor\xe2\x80\x99s degree or equivalent
• 5-7 years\xe2\x80\x99 experience in fast paced environment
• Previous experience in healthcare RCM environment, mandatory

Knowledge & Skills:

• Healthcare RCM knowledge, mandatory with specific focus on Payment Posting.
• Analytical skills and excellent communication skills.
• Problem framing and problem-solving skills.
• Ability to perform root cause analysis.

About athenahealthHere\xe2\x80\x99s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.What\xe2\x80\x99s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth\xe2\x80\x99s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India \xe2\x80\x94 plus numerous remote employees \xe2\x80\x94 all work to modernize the healthcare experience, together.Our company culture might be our best feature.
We don\'t take ourselves too seriously. But our work? That\xe2\x80\x99s another story. athenahealth develops and implements products and services that support US healthcare: It\xe2\x80\x99s our chance to create healthier futures for ourselves, for our family and friends, for everyone.Our vibrant and talented employees \xe2\x80\x94 or athenistas, as we call ourselves \xe2\x80\x94 spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.Our size makes a difference, too: We are small enough that your individual contributions will stand out \xe2\x80\x94 but large enough to grow your career with our resources and established business stability.Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth\xe2\x80\x99s Corporate Social Responsibility (CSR) program, we\xe2\x80\x99ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces \xe2\x80\x94 some offices even welcome dogs.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Athena Health