Job Description

Position Title : Customer Support/Relations Executive
Location: Bhubaneswar

Department : Customer Service

Reports To : Customer Support Manager

Job Overview :

We are looking for a Customer Support/Relations Executive with 3-4 years of experience to join our team. The ideal candidate will provide exceptional customer service, address client inquiries, and maintain strong relationships to enhance customer satisfaction. This role is key in ensuring customer retention and delivering high-quality support.

Role & responsibilities

Customer Support : Provide timely and professional responses to customer inquiries via phone, email, or chat; effectively resolve issues to ensure customer satisfaction.

Relationship Management : Develop and maintain strong customer relationships; proactively engage with clients to ensure ongoing satisfaction and identify opportunities for additional services.

Issue Resolution : Address customer concerns promptly and professionally, collaborating with relevant teams to ensure swift and accurate resolution.

Documentation and Reporting : Maintain detailed and accurate records of customer interactions; monitor and report on key performance metrics such as response times and customer satisfaction.

Skills and Qualification

Education : Bachelor's degree in Business Administration, Communications, or a related field.

Experience : 3-4 years of experience in customer support, customer relations, or a similar role.

Skills :

• You should have exceptional communication skills, both verbal and written.
• You should possess strong problem-solving and decision-making abilities.
• You should be able to handle challenging customer interactions professionally.
• You should be proficient in customer support software and CRM systems.
• You should have excellent organizational and time-management skills.
• You should be able to manage and prioritize multiple customer issues effectively.
• You should maintain a customer-focused mindset with a commitment to delivering outstanding service.
• You should have strong interpersonal skills and emotional intelligence.
• You should be able to perform well under pressure and meet performance targets.
• You should take a proactive approach to preventing and resolving issues.
• You should be adaptable to new technologies and customer service tools.

Job Types: Full-time, Permanent

Pay: ?8,000.00 - ?15,000.00 per month

Benefits:

• Internet reimbursement
• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8018490773