Customer Support Voice (hindi & English)
Year Chennai, Tamil Nadu, India
Job Description
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Dear Candidate, Greetings from ADAPTON...!!! Role: Customer Service Representative Experience: Freshers - 5 Years Location: Vanagaram, Chennai JOB DESCRIPTION:
We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. ROLES AND RESPONSIBILITIES:
+91 9840752448
We are looking for an experienced Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. ROLES AND RESPONSIBILITIES:
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is an added advantage.
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Performance bonus
- Yearly bonus
- Bachelor\'s (Required)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Required)
- English (Required)
+91 9840752448
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Job Detail
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Job IdJD3322871
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear