Job Description

Customer Support & Video Content Executive - (Full-time, In-house)

Location:

Kozhikode (Near Kootooli), Kerala

Job Type:

Full-time (On-site)

Work Hours:

9:30 AM - 6:30 PM IST

Salary:

?18,000-20,000 per month

Experience Level:

Freshers Welcome

Language Requirement:

Proficient in English

About Us

Purifit is a fast-growing D2C brand specializing in water filtration products, including shower and tap filters. Our mission is to educate and help customers combat hard water issues affecting their hair and skin.

We are looking for a

Customer Support & Video Content Executive

to join our team at our

Kozhikode office (Near Kootooli).

This role involves managing customer interactions while also creating

educational video content

to help customers understand hard water issues and product usage.

Key ResponsibilitiesCustomer Support:

Handle customer queries via calls, emails, and chat. Assist with order tracking, returns, refunds, and complaints. Troubleshoot and guide customers on product usage and solutions. Maintain accurate records of customer interactions. Monitor and respond to customer queries on social media. Collect and manage customer reviews.

Video Content Creation:

Be the

face of Purifit

in educational videos about hard water effects on hair and skin. Create engaging, informative videos to guide customers on using our products. Work closely with the team to develop video scripts and content strategies. Ensure videos are professional, engaging, and aligned with the brand's tone.

Qualifications & Requirements

Comfortable appearing on video

and communicating effectively. Proficiency in

English

(spoken and written). Strong communication and problem-solving skills. Basic knowledge of customer support tools (email, chat, CRM software is a plus). Familiarity with social media platforms like

Instagram, Facebook, and YouTube

. Interest in skincare, hair care, and wellness-related content is a plus. Prior customer service or video content experience is a plus but not mandatory.

Perks & Benefits

Work in a

fast-growing D2C brand

and gain hands-on experience in customer support and content creation. Opportunity to

become a brand face

and build a professional presence. Learn about content marketing, social media engagement, and video production. Supportive work culture with career growth opportunities.

Work Location:

On-site - Kozhikode (Near Kootooli), Kerala

Job Types: Full-time, Fresher

Pay: ?18,000.00 - ?20,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person