GIVA (www.giva.co) is a venture backed company that creates luxurious yet affordable silver jewellery for women. We\'re looking to add more smart folks to our team who can put their heads down and solve a few interesting challenges as we scale our business. We are in search of a Process Trainer to train our Customer Support Team on Customer Service, Internal Processes as well as Communication. You should have excellent process training, communication, and customer service skills. Responsibilities: - Assess the training needs of all individuals and teams and conduct training for them - Train the new employees on 4 specific aspects: - Company Policy - Process & Product Knowledge - Communication and Interpersonal Skills - Interpersonal Skills and a positive attitude - Use various innovative methods to engage employees - Conduct assessments and certifications for new employees and frequent refresher courses for existing employees - Regularly coordinating with the management team and ensuring high agility in managing process changes - Keep updated records of training materials and modules - Actively work with the Customer Support Manager, TLs, and Quality Team to understand customer issues and change internal processes based on this Requirements: - 1 or 2 years experience working as a Process Trainer - Excellent Interpersonal and Communication skills - Ability to train employees using engaging techniques - Ability to manage full training cycle such as conducting in-person activities and using e-learning platforms Job Types: Full-time, Permanent Pay: \xe2\x82\xb9300,000.00 - \xe2\x82\xb9500,000.00 per year Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor\'s (Required)

Experience:

• Delivering Training: 1 year (Required)
• Creating Process Modules and Process Decks from Scratch: 1 year (Required)

Work Location: In person Application Deadline: 07/06/2024
Expected Start Date: 10/06/2024