Job Description

Experience : Fresher

Location : Chennai

Role & responsibilities :

• Responding to customer inquiries and providing solutions via phone, email, and chat.
• Proficiently identifying and understanding customer concerns, offering accurate and timely troubleshooting for software-related issues.
• Maintaining transparent communication and precise records to ensure efficient customer support operations.
• Collaborating effectively with the team to contribute to ongoing improvements in our customer support processes.
• Acting as the Single Point of Contact (SPOC) for clients, managing client interactions and engagement.
• Understanding of the Customers Pulse, Complete overview of the product and hands on experience on handling customer queries.
• Being available online during business hours to Monitor and answer any incoming support requests from customers as per the agreed SLA.
• Liaise with the respective departments and teams
• Physically / Remotely try to get all possible information about an issue reported and understand the complexity of the issue reported by clients and do the needful as per the Process
• Ticket Responses - On-Time Response, Quality of Responses, Meeting SLA, Customer Issue Understanding
• Product Knowledge, Technical Expertise, Meeting Internal / External Customer Expectations
• Customer Satisfaction / Escalation Management, Ownership, Accountability & Collaborative Skills
• Self-Driven, Quick Learner.

Job Requirements:

• Strong communication skills both verbal and written for effective interaction with customers
• Exposure on handling international clients across all channels (Voice, Email & Chat)
• Basic understanding of Technology, applying logical thinking, having the thirst for learning and multi-tasking, being accountable and taking ownership of customer issues
• Proficiency in application support, international voice, chat, and email process, understanding of basic of technology and network support.

Key Skills:

• Product Support,
• Technical Support,
• Customer Support,
• Communication Skills,
• Basic Technology & Networking knowledge,
• Logical troubleshooting,
• SaaS Support,
• SME Voice,
• SME Chat,
• SME Email &
• International Customers Exposure.

Job Types: Full-time, Permanent

Pay: ?8,086.00 - ?30,393.01 per month

Jadwal:

• Day shift
• Rotational shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person