Job Description

Customer Support Team Leader with 2+ years Experience from BPO Industry for Bhubaneswar, Odhisa Location with package of 4.8 LPA.

Job Profile: Customer Support Team Leader Company Name: Sallet IT Sot Pvt. Ltd. Job Location: Kalinga Nagar, Bhubaneswar, Odhisa Salary: Upto 4.8 LPA Qualification: Graduate Experience: 2+ years experience as a Team Leader or Assistant Call Center Manager in a BPO Skills: Excellent Communication Skill Excellent organizational & leadership skills with a problem-solving ability Job Role: Be in charge of running and managing the call center daily Set targets for all other call center agents to meet up with Schedule and organize shift patterns for other team members to ensure that customers are never left unattended Understand all organizations products, services, procedures, and guidelines and communicate same to all team members Monitor all calls to ensure that due procedures and quality standards are strictly adhered to facilitate and organize a training session for all agents and participate in the recruitment of new call center agents Conduct regular review of all call center agent\'s performance and organize training sessions for under-performers Submit regular reports to management and seek new ideas and strategies to improve performance at the center Keep up with trends and happenings in the industry and ensure adherence to industry standards Ensure that clients are kept happy and satisfied at all times by providing prompt responses and solutions to their challenges at all times Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Interested Share your Resume to [HIDDEN TEXT]

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