Required Education: - Graduate/Post graduate in any field - Basic course in computers is desirable (MS Office, Word, basic excel knowledge) Experience - 1 to 3 years preferably hospital industry. Requirement: 1. Fluent English and excellent communication skill for outbound calls. 2.Handle patient enquiries complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 3. Follow communication procedures, guidelines and policies 4. To welcome and greets patients over the phone. 5. Keep records of customer interactions, process customer accounts and file documents Principal Responsibilities - Receiving Calls - Giving Information - Transferring Calls to the required department - Making outbound calls - Taking Messages - To think independently and exercise one\xe2\x80\x99s own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient refuses to pay his/her bill, they should know how to handle him or her. - To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix. Customer Service - To give accurate and tactful explanations to visitors, patients and hospital\xe2\x80\x99s employees and in recording exact information for messages. - To understand and apply knowledge of medical terminology. Job Type: Full-time/Permanent. Job Types: Full-time, Permanent Salary: 15,000.00 - 35,000.00 per month Schedule:

• Evening shift
• UK shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 3 years (Preferred)
• Customer service: 2 years (Required)

Language:

• Hindi (Preferred)
• English (Required)

Ability to Commute:

• Surat, Gujarat (Required)

Ability to Relocate:

• Surat, Gujarat: Relocate before starting work (Required)

Work Location: In person