Job Description

Greetings from the Reelay & Yaheetech !
We are glad to inform that we are hiring for the position Customer Support Specialist in Spanish language
Below mentioned is the for the position.

Responsibility:
Order process: Handle orders under exceptional conditions like products out of stock, or receiving address unclear. Avoid order shipment delay.
Email review: Reply to customers and address their urgent requests, such as modifying the delivery address or product types, to ensure they get appropriate products in time.
Reply Email: Understand and handle requests/questions from customers by email (ERP system or Amazon Sellers page). Give Order management accurate and quick guidance to customers in a friendly manner.
Reply FAQ: Reply questions customers leave on Amazon. Introduce and explain products features to customers before purchase. Help customers make decision.
Collect customer feedback and complaints: collect product quality issues and usage errors from customers. Use JIRA system to submit feedback to production improvement department, result in product quality and customer satisfaction improvement.
Collect and organize VOC (Voice of customer): Optimize product description on Amazon listing based on customers preference so customer can find features the need easily. Make sure they can enjoy a more convenient and carefree shopping experience.

Maintain brand image, increase brand influence, and improve customer loyalty.

Qualification:
1. Bachelor's degree or above
2. Qualified certification of Spanish (B2 above).
3.Have experience, or passion in customer service. Have enthusiasm and a longer-term career plan in Cross-border e-commerce business

Job Type: Full-time

Pay: ?41,500.00 - ?54,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift

Work Location: In person