Customer Support Specialist
Year Mohali, Punjab, India
Job Description
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Qode Maker is hiring for Customer Support Specialist on urgent basis: Responsibilities:
+91 9877847657
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Experience in OS installation is a plus point.
- Monitor customer complaints on social media and reach out to assist.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and Marketing teams.
- Experience as a Customer Support Specialist or similar CS role.
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Patience when handling tough cases.
- BSc in Information Technology or relevant diploma.
- Day shift
- Monday to Friday
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
+91 9877847657
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Job Detail
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Job IdJD3259461
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMohali, Punjab, India
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EducationNot mentioned
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ExperienceYear