Job Description

Customer Support Specialist


Are you passionate about customer satisfaction and ready to make a positive impact? We're seeking a dedicated Customer Support Specialist to join our team at Mentice. As a key player in our organization, you'll directly contribute to our mission of improving healthcare!

What we do at Mentice:


Mentice is a global company working towards improving clinical workflow and procedural efficiency within endovascular procedures.


We work with physicians at hospitals, with the Medical Device industry, and other partners helping them to improve patient outcomes worldwide. Our headquarters office is in Gothenburg, Sweden while our customers are based worldwide.


Visit www.mentice.com to learn more about us!

Position Overview:

• Role: Customer Support Specialist
• Location: India (flexible, preferably Delhi or Mumbai, potentially Bangalore or Chennai)
• Reporting to: VP & GM APAC
• Travel: Approximately 8 days per month within India, Bangladesh, and Sri Lanka (mainly weekdays)

Responsibilities:



Pre-Sales Support:

• Conduct product demonstrations at roadshows to win customer confidence.
• Proactively engage with relevant customers to understand their needs and situation.
• Initiate and support software updates for customers.


Post-Sales Support:

• Deliver comprehensive customer trainings during system installation and provide refresher trainings as needed.
• Assist customers who contact us for support, ensuring their satisfaction.
• Maintain our CRM and support system with accurate customer information.
• Act as a liaison between ongoing development projects and assigned customers.
• Collect and relay valuable feedback to our corporate product team.


Traits and Skills:

• Professional confidence and commitment to high standards.
• Analytical problem-solving skills and ability to resolve complex issues independently.
• Excellent verbal and written communication in English.
• Discretion in handling sensitive matters.
• Strong computer, presentation, and planning skills.
• Willingness to travel within the region as needed.
• Availability beyond standard business hours.

Qualifications:

• Bachelor's degree in biomedical, medical, computer science, or engineering fields.
• Minimum 4 years of experience in customer service or computer support, ideally related to healthcare (radiology or cathlab).
• Medical experience is a bonus, and familiarity with the interventional field is advantageous.
• Background in healthcare or medtech (e.g., radiology/cathlab technician or nurse) is desirable.


Join us in shaping the future of healthcare technology! Apply now and be part of a dynamic company committed to customer success.


We look forward to welcoming you to the Mentice family! ????

•Note: All applications will be treated with strict confidentiality.•