Customer Support Services
Job Description
A hospital customer service representative (CSR) or healthcare customer care representative (CCR) provides customer support to patients, vendors, insurance companies, and other medical facilities. Their responsibilities may include:
• Answering phones: Handling 100-200 calls per day
• Screening calls: Routing calls to other departments
• Responding to questions: Providing information to customers and resolving complaints
• Scheduling appointments: Rescheduling patient appointments
• Administrative duties: Completing patient intake paperwork, sending and receiving correspondence, data entry, and maintaining referral files
• Reviewing documents: Ensuring documents have the correct information for billing purposes
• Communicating with insurance companies: Handling prior authorization requests
• Entering patient information: Entering patient information into a customer information system
• Advising customers: Providing information about plans based on customer needs, and outlining information regarding co-payments
Job Types: Full-time, Fresher
Pay: ?10,000.00 - ?15,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
• Morning shift
• Rotational shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
• Hindi (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3420274
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSalem, TN, IN, India
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EducationNot mentioned
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ExperienceYear