Job Description

: International Calling Center Agent - Indigo AirlinesResponsibilities :- Handle inbound and outbound international calls from customers.- Address customer queries related to flight bookings, cancellations, and changes.- Provide information on flight schedules, fares, and services.- Resolve customer complaints and issues efficiently and professionally.- Assist with online booking and troubleshooting.- Document customer interactions and update records accurately.Requirements :- High school diploma or equivalent.- Previous experience in customer service or call center roles preferred.- Excellent communication skills in English; proficiency in additional languages is a plus.- Strong problem-solving abilities and attention to detail.- Ability to work in a fast-paced environment.- Flexible to work in shifts, including nights, weekends, and holidays.Skills :- Proficient in using computer systems and customer service software.- Good listening skills and empathy towards customer needs.- Ability to handle stressful situations calmly and effectively.Work Conditions :- Office environment within an international call center.- Rotating shifts to cover different time zones.- Training provided on airline policies, procedures, and systems.Opportunities :- Potential for career growth within Indigo Airlines.- Continuous learning and development programs.Join our team to provide excellent customer service and support to Indigo Airlines passengers around the world! (ref:updazz.com)

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