Designation: Process Developer. We are hiring across levels in the customer support team. The designation provided will be as per the experience level of the candidate. Experience: 2 to 7 Years Immediate Joiners Preferred Office Location: Hyderabad PREFERRED SKILLS
Min 2+ Years experience in Customer Support Sales with at least 1 year of experience in Voice / Chat and Email Support.
Deals with the investigation of Cash withdrawal, deposit and Chargeback transactions.
Prior experience in Sales and Business Development across diverse verticals including gaming, entertainment etc.
A keen interest in and knowledge of the online gaming sector
Strong communication, customer management, and interpersonal skills
Ability to present and influence credibly and effectively at all levels of the organization
Must be able to work well with high targets and under pressure
Must be creative and adaptable to the changing market trends
Knowledge of Hindi & Rummy is a must. RESPONSIBILITIES
Play a fundamental role in setting up new businesses\xe2\x80\x99 accounts; take responsibility for the effective onboarding of B2C customers.
Key member of the Pilot Process Team for setting up new processes, create documentation & be capable of training the new team members.
Operate as a lead point of contact for any and all matters specific to your customers
Build and maintain long-lasting customer relationships
Develop a trusted advisor relationship with Customers
Ensure timely and successful delivery of our solutions and products according to the customer\'s needs and objectives
Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders
QUALIFICATIONS Bachelor\'s Degree any stream
Department Operations Locations Hyderabad
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.