Job Description

Job Title: International Process (Blended) About ProfileA blended process in customer support typically involves handling customer inquiries through various channels, such as phone, email, chat, and social media. The roles and responsibilities of a customer support professional in a blended process may vary depending on the specific requirements of the company, but here are some common tasks associated with this profile:Location : Noida Shift : 9 Hrs. Per Day 5 Working Days in a week Languages Known : English Eligibility : Any GraduateMust have experience in chat and voice processSalary : 40000 to 50000Roles and responsibilities :Customer Communication :- Responding to customer inquiries and resolving issues via phone, email, chat, or other communication channels.- Providing accurate and timely information to customers regarding products, services, and company policies.Problem Resolution :- Diagnosing and troubleshooting customer problems or concerns.- Collaborating with other departments to resolve complex issues.Technical Support :- Providing technical assistance to customers who may be experiencing difficulties with products or services.- Offering step-by-step guidance and solutions to technical issues.Order Processing :- Assisting customers with order placement, modifications, cancellations, and tracking.- Ensuring accurate and timely processing of customer orders.Product Knowledge :- Maintaining a thorough understanding of the company\'s products and services.- Staying updated on product features, specifications, and any changes to offerings.Documentation :- Recording customer interactions, inquiries, complaints, and resolutions in a CRM system.- Creating and updating customer profiles with relevant information.Quality Assurance :- Adhering to established quality standards and ensuring a high level of service delivery. - Participating in quality monitoring and improvement initiatives.Cross-Functional Collaboration :- Collaborating with other departments, such as sales, marketing, and product development, to address customer needs effectively.- Providing feedback to improve products and services based on customer input.Upselling and Cross-Selling :- Identifying opportunities to upsell or cross-sell products or services to customers.- Recommending additional offerings that align with customer needs.Adaptability :- Adapting to different communication channels seamlessly.- Handling a mix of routine and complex queries with equal proficiency.Time Management :- Efficiently managing workload and handling multiple customer interactions simultaneously.- Meeting or exceeding established service level agreements (SLAs).Customer Feedback :- Gathering feedback from customers to identify areas for improvement.- Reporting common customer issues or concerns to management for resolutionRequirements :- Excellent communication skills in both English - Decent Personality- Ability to work effectively in a fast-paced environment. Interviews Screening - Online Ops round - Online Versant round - Offline (ref:updazz.com)

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