Job Description

JOB Description

Company Name:- Tech Mahindra

Tech Mahindra is Hiring for Inbound Voice Process for Noida Location!!!!!

Work Location- Tech Mahindra , Noida Sector 62.

Job Role: - Customer Support Role in Punjabi Language

Qualification: -

Undergraduate and Graduate Both can Apply.

Role & responsibilities: -

• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Required profile

• Fresher and Experience Both can apply Voice experience.
• Experience in resolving customer issues in billing.
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24•7 environment
• Rotational shifts/ Rotational Week Off
• 6 Days a week / 1 Rotational Week off.
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous.
• Ensure Timely & Professional Responses to all Queries.
• Immediate Joiner Required only in Pune location.
• Day Shifts for Female Candidates.
• Work From office Only.

Should Have Knowledge of Punjabi Language (Punjabi +English / Hindi)

candidates Who are having Knowledge in URDU/ Santali/ Odia/ Kashmiri /Mithali/ Assamese can also apply.

Salary Bar: -2.10 To 3.50 LPA

Interested candidates can share their updated cv on WhatsApp (7633954665)

or Can Come Directly For walk-in interview at: -

B19 Tech Mahindra, Noida sector 62, opposite to DME College.

or mail on nv00937538@techmahindra.com

Thanks and Regards

Nikhil Vardhan

HR Tech Mahindra

7633954665

Job Types: Full-time, Permanent, Fresher

Pay: ?15,700.00 - ?17,900.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work: 1 year (Required)

Language:

• Punjabi (Required)

Location:

• Noida Sector 62, Noida, Uttar Pradesh (Required)

Work Location: In person

Speak with the employer
+91 7633954665