Job Description

Customer Support - Chat - We are looking for a Customer support / Customer excellence team member with minimum 6 months of live chat experience. Please see the job description below : Responsibilities : - Communicating with customers through various channels (email/chat)- Take ownership of the tickets and resolve the inquiry to customer's expectations to deepen the relationship and achieve highest level of customer satisfaction- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others- Keeping records of customer interactions, transactions, comments, and complaints.- Build rapport quickly with customers/clients and put them at ease- Proven high initiative and energy level with good influencing, decision-making and collaboration skills- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)- Keeping yourself updated on company products to effectively manage customer queriesRequirements : - Smart Graduates with excellent communication skills- 1 year to 3 years of experience working in customer support roles- Demonstrated ability to handle highly complex and manual queries, excel knowledge- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred- Empathetic, organized, problem solver- Open to work in shifts (rotational day and night shifts).Note : This is full-time, work from an office opportunity based out of Bangalore. (ref:updazz.com)