Job Description

Job Title : Customer Support ExecutiveLocation : Bangalore, IndiaJob Type : Full-timeCompany Overview : Grassroots is a leading provider of integrated end-to-end BPO solutions for global businesses. We specialize in delivering top-notch call center services, tech support, revenue management, lead generation, and end-to-end outsourcing. We are committed to driving business success for our clients through excellent customer service and operational efficiency.Role Overview : We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Executive. In this role, you will be responsible for resolving customer inquiries, providing accurate product and service information, and ensuring a positive customer experience. If you are a strong communicator with a passion for helping others, we want to hear from you!Key Responsibilities :- Serve as the primary point of contact for customers via phone, email, and chat.- Address customer queries, concerns, and complaints with professionalism and efficiency.- Provide clear and accurate information about products and services to assist customers.- Troubleshoot issues and offer effective solutions based on customer needs.- Escalate complex or unresolved issues to the appropriate departments when necessary.- Maintain records of customer interactions and ensure timely follow-ups for resolution.- Collaborate with internal teams to provide a seamless customer experience.- Monitor customer feedback and suggest improvements to enhance service quality.- Achieve performance metrics such as response time, resolution time, and customer satisfaction.Qualifications and Skills :- Bachelor\'s degree or equivalent experience in customer service, business, or a related field.- Proven experience in a customer support or call center role is preferred.- Strong communication skills, both verbal and written.- Excellent problem-solving and multitasking abilities.- Ability to stay calm and composed in high-pressure situations.- Strong organizational skills and attention to detail.- Willingness to work in shifts, including weekends and holidays, if required.Preferred Qualifications :- Experience in the BPO sector or with international customer support.- Multilingual abilities are an advantage. (ref:updazz.com)

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