Customer Support Role (1 5 Yrs) Noida (after Sales/customer Service)
Job Description
As the primary point of contact for students, the role involves facilitating communication between students and university departments, addressing academic and administrative queries, and guiding students through their academic journey. - Responsibilities include resolving semester and subject-related issues, ensuring timely completion of academic requirements, and promoting re-registrations. - The role also requires tracking student progress, handling queries via calls, emails, and chat, and ensuring high satisfaction with personalized and accurate responses. - Additionally, the position involves identifying and escalating priority issues, recommending process improvements, and ensuring timely conflict resolution. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3467808
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear