Job Description

Experience - 1-5 yearsLocation - Bangalore ( Local candidates preferred)Working days - Monday to Friday Shift timings - 8 PM to 5 AMQualifications - Any graduate- The candidate must have some experience in any International voice process.Benefits - Cab facility and travel allowanceRoles and responsibilities - - Answering inbound calls for B2B customers. - Dialing outbound calls for lead generation or sales support. - Handling chat queries and providing email support. - Keeping up-to-date with product knowledge and industry trends. - Resolving customer complaints and ensuring customer satisfaction. - Perform additional duties as required and or requestedDesired Candidate Profile - - Minimum of 1 - 4 years of experience in INTERNATIONAL VOICE PROCESS - The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders. - The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible. - The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management - The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional). - Strong attention to details and Good follow up skills. - Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution. - Flexible to night shifts is mandatory. (ref:updazz.com)

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