Customer Support Role (0 5 Yrs) Delhi Ncr/gurgaon/gurugram (after Sales/customer Service)
Job Description
Key Responsibilities :- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.- Escalate complex issues to the appropriate department or personnel for resolution.- Maintain accurate records of customer interactions and transactions.- Follow communication procedures, guidelines, and policies.- Assist in maintaining a positive and professional work environment.Requirements :- Proven customer support experience or experience in a similar role.- Strong phone contact handling skills and active listening.- Excellent communication and interpersonal skills.- Ability to multi-task, prioritize, and manage time effectively.- Proficiency in CRM software and Microsoft Office Suite.- High school diploma or equivalent; college degree preferred. (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3349439
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi - Gurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear