Job Description

About NEET Support

NEETSupport.com is a dedicated platform helping students throughout their NEET exam preparation journey by providing guidance on applications, counselling, rank prediction, and career planning. We aim to empower medical aspirants with the resources and support they need for success, delivered by a passionate and collaborative team.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound calls, emails, and chats to address student and parent inquiries about NEET preparation, counselling, and services offered by NEET Support.
• Guidance and Support: Provide detailed information on application processes, counselling sessions, rank prediction, and other offerings.
• Issue Resolution: Resolve customer queries, complaints, and concerns promptly and effectively.
• Follow-ups: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service.
• Database Management: Update and maintain accurate records of customer interactions in the CRM system.
• Feedback Collection: Gather customer feedback to improve services and enhance customer satisfaction.
• Collaboration: Work closely with the counselling and business development teams to address complex queries or escalate cases when required.

Requirements

• Education: Bachelor's degree in any discipline (Graduates from Education or Communication backgrounds preferred).
• Experience: Fresher to 2 years of experience in a customer service role, preferably in the education or EdTech industry.

Preferred Skills

• Exceptional verbal and written communication skills.
• Strong problem-solving skills with a customer-first approach.
• Proficiency in using CRM tools and Google Workspace (Docs, Sheets, etc.).
• Ability to multitask and handle high-pressure situations with professionalism.

Familiarity with NEET exams or the education sector is a plus.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Speak with the employer
+91 9220429079
Application Deadline: 31/12/2024
Expected Start Date: 31/12/2024