Customer Support Representative
Year Surat, Gujarat, India
Job Description
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We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . Customer Support Specialist Responsibilities include:
- Respond to customer queries in a timely and accurate way, via phone, email, or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our Product, Sales, and Marketing teams
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Benefits to Join Us:
- WFH
- No Bond_Policy
- Fun activity / Team Outing
- 20 Paid Leaves + 13 Festival Leaves
- Friendly environment and supportive culture
Job Time 5 PM to 1:30 AM (Monday to Friday) Job Location - Surat Office Address: Pro Start Me Technologies Pvt. Ltd.
501/C, ITC building, Majura Gate, Surat.
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Job Detail
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Job IdJD3345722
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear