Job Description

:

We are seeking a highly empathetic and solution-oriented Customer Service Representative to join our team. The ideal candidate will be adept at handling customer inquiries and issues primarily through chat channels, providing exceptional service and addressing the pain points and concerns of our global customers ensuring their satisfaction and loyalty.

Job Responsibilities:-

• Respond to inquiries via email, chat, and social media.
• Resolve complaints and issues promptly.
• Knowledge of CRMs like Zendesk, Zoho, and others.
• Provide accurate product and service information.
• Process orders, returns, and exchanges.
• Investigate and resolve complaints.
• Escalate issues when necessary.
• Follow up with customers for resolution.
• Maintain records of customer interactions.
• Update customer information in the database.
• Prepare customer feedback reports.
• Communicate effectively to resolve customer needs.
• Collaborate with team members and departments.

Skills:-

• Excellent English Communication is a must.
• International client handling experience would get preference.
• Competent technical knowledge.
• Ability to multitask.
• Attention to detail.
• Ability to honor deadlines.
• A proactive approach to support.
• Minimum 1 year of work experience in the same domain is mandatory.

Perks and Benefits:-

• Direct Employment
• Weekly 5 Days of Work
• On-Time Salary
• Performance Incentive
• Night Shift Bonus
• Paid Leave
• PF & ESI

How to apply:-

1. Visit the career page of Cybertoss Private Limited at https://www.cybertoss.com/career

2. Go through the job description of "Customer Support Representative" thoroughly.

3. Apply For the post by clicking the " Apply to the Job " button to start your application.

4. Fill out the online application form carefully and provide all the required information including CV for better response.

##Candidates who are located in Hooghly district or nearby Hooghly district will be more preferable

##Also, Interested candidates can directly WhatsApp their CV at 8582881664

Job Types: Full-time, Permanent

Pay: ?14,000.00 - ?20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Compensation package:

• Overtime pay
• Performance bonus
• Shift allowance

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Rotational shift
• UK shift
• US shift

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Application Deadline: 23/07/2024
Expected Start Date: 20/07/2024