Customer Support Representative
Year Shrirampur, West Bengal, India
Job Description
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Job Responsibilities:-
Expected Start Date: 21/06/2024
- Provide assistance to global clients on email, chats or verbally.
- Quick and attentive speaking with the clients.
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of help desk software.
- Excellent English Communication is a must.
- International client handling experience would get preference.
- Competent technical knowledge.
- Ability to multitask.
- Attention to detail.
- Ability to honor deadlines.
- A proactive approach to support.
- Minimum 2 years of work experience in the same domain is mandatory.
- Direct Employment
- Weekly 5 Days of Work
- On-Time Salary
- Performance Incentive
- Night Shift Bonus
- Paid Sick Leave
- Paid sick time
- Provident Fund
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- UK shift
- US shift
- Overtime pay
- Performance bonus
- Shift allowance
- Bachelor's (Required)
- Customer support: 1 year (Required)
- English (Required)
- Day Shift (Preferred)
- Night Shift (Required)
Expected Start Date: 21/06/2024
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Job Detail
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Job IdJD3340578
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationShrirampur, West Bengal, India
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EducationNot mentioned
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ExperienceYear