Job Description

Job Title: Customer Support Executive (US Shift)

Location: Sangli, Maharashtra

Salary Range: ?17,000 - ?20,000 per month

Job Type: Full-time

Shift Timings: 6 pm to 3 am IST

:

We are looking for a Customer Support Executive to join our team in Sangli, Maharashtra. The successful candidate will provide excellent customer service and support to our clients in the US market. The role requires a professional who is patient, empathetic, and passionately communicative, as you will be responsible for handling customer inquiries and ensuring customer satisfaction.

Key Responsibilities:

Customer Inquiries: Respond to customer queries and resolve issues through phone, email, or chat in a timely and professional manner.

Problem Resolution : Identify, investigate, and resolve customer issues while maintaining a positive relationship with the customer.

Product Knowledge: Maintain a strong understanding of the company's products and services to provide accurate information and support to customers.

Documentation: Record and maintain detailed records of customer interactions, inquiries, complaints, and feedback in the company's CRM system.

Follow-Up: Follow up with customers to ensure their questions and issues are fully addressed and resolved.

Feedback Management: Escalate complex issues and feedback from customers to relevant internal teams for further assistance.

Team Collaboration: Work closely with other team members to ensure a seamless customer experience and support the overall success of the department.

Shift Flexibility: Adapt to shift changes, including holidays and weekends, as required by the business needs.

Compliance: Adhere to company policies, procedures, and industry regulations, ensuring data privacy and confidentiality.

Requirements:

Education: A bachelor's degree or equivalent experience in customer service or a related field.
Experience: Previous experience in customer support or a related role preferred.

Communication Skills: Excellent verbal and written communication skills in English.

Technical Proficiency: Familiarity with CRM systems and basic computer applications.

Problem-Solving Skills: Strong analytical and problem-solving abilities.

Time Management: Ability to manage time effectively and prioritize tasks.

Teamwork: Collaborative attitude and ability to work effectively with a diverse team.

Adaptability: Flexibility to adapt to changing work environments and shift schedules.

If you are passionate about delivering exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for this position. Join our team and help us deliver an outstanding customer experience!

Job Type: Full-time

Pay: ?17,000.00 - ?20,082.18 per month

Schedule:

• US shift

Supplemental Pay:

• Shift allowance

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• English (Required)

Work Location: In person