Customer Support Representative (professional Services)

Year    India, India

Job Description


Raft is the intelligent logistics platform thatxe2x80x99s rewriting the technology playbook for freight forwarders and customs brokers in the automation era. A dynamic UK-based technology company with a global impact across logistics, wexe2x80x99re searching for a Customer Support Representative who is excited by the prospect of working in a rapidly growing international scale-up. We have significant runway thanks to our most recent Series B funding, which we raised from some of the best investors in the space: Eight Roads (Alibaba, Spendesk, Toast), Bessemer Venture Partners (LinkedIn, Twilio, Shopify), Episode 1 (Zoopla, Betfair, Shazam) and Dynamo Ventures (Sennder, Stord, Gatik).As a Customer Support Executive - Professional Services, youxe2x80x99ll be primarily responsible for providing technical support to Customers.Day-to-day you will:

  • Work on Customerxe2x80x99s tasks with quality and ensure to complete these on or before the deadline.
  • Any ad hoc tasks assigned to you for helping Customers.
  • Also, help the Customer Support team with any tasks.
  • Work closely with CSMs for any new Customers.
  • Adapt to any new internal tools to support Customer tasks.
  • Learn new features in the Raft application.
We specifically want someone who has:
  • A degree from a reputable university
  • A minimum of 2-years experience in a Customer Support role
  • Comfortable with the use of technology
  • Familiarity with Support tools such as Jira, Hubspot or any such ticketing tool would be advantageous
  • Hands-on experience with Microsoft Excel or Google Sheets to track the task.
  • Great people skills and at ease communicating with customers and internal stakeholders
  • Excellent written and verbal skills
  • The mindset of continuous improvement and extreme ownership
Apply because you want to...
  • Have the opportunity to work in a global market and compete with best-in-class companies who are on the front line of Machine Learning and Engineering developments
  • Work in a modern Product-led company where your contributions are valued and have a real-world impact
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Work in a diverse and multicultural environment

Raft

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Job Detail

  • Job Id
    JD3634982
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Rs.500000 - 1000000 per year
  • Employment Status
    Permanent
  • Job Location
    India, India
  • Education
    Not mentioned
  • Experience
    Year