Customer Support Representative
Job Description
1. Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
2. Resolve customer complaints and issues efficiently, escalating complex problems to senior team members or management.
3. Provide accurate service information, troubleshooting, and guidance.
4. Utilize software to manage customer interactions, track issues, and analyze resolution rates.
5. Collaborate with internal teams (Sales, Marketing, Technical) to resolve customer concerns.
6. Identify and suggest process improvements to enhance customer experience.
7. Meet or exceed customer satisfaction and response time targets.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ?15,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
• Fixed shift
• Weekend availability
Supplemental Pay:
• Performance bonus
• Yearly bonus
Ability to commute/relocate:
• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
• How soon you can join ?
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Required)
Work Location: In person
Speak with the employer
+91 6283218002
Application Deadline: 30/12/2024
Expected Start Date: 30/12/2024
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Job Detail
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Job IdJD3566695
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPanchkula, HR, IN, India
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EducationNot mentioned
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ExperienceYear