Job Description

Responsibilities: 1. Customer Support: Respond to customer inquiries and provide assistance through chat and email channels promptly and accurately. 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their needs. 4. Product Knowledge: Develop and maintain a deep understanding of the company\'s products or services to provide accurate information and address customer inquiries effectively. 5. Documentation: Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system or other relevant platforms. 6. Collaboration: Collaborate with internal teams such as technical support, sales, and operations to address customer issues and provide comprehensive solutions. 7. Quality Assurance: Adhere to company guidelines and standards for customer service, ensuring consistent delivery of exceptional service. Requirements: 1. Excellent written communication skills: Ability to communicate clearly and effectively in written form through chat and email. 2. Customer-oriented mindset: Strong desire to assist and provide exceptional service to customers, with empathy and patience. 3. Problem-solving skills: Proven ability to identify and analyze customer issues and provide appropriate solutions. 4. Multitasking: Capability to handle multiple chat and email conversations simultaneously while maintaining attention to detail. 5. Adaptability: Ability to work in a fast-paced environment, adapt to changes, and handle challenging customer situations professionally. 6. Knowledge of customer service software and tools: Familiarity with customer relationship management (CRM) systems and chat/email support platforms. 7. Previous customer service experience: Experience in a customer care role, preferably in chat and email support, is an advantage. Job Types: Full-time, Permanent Salary: 20,000.00 - 30,000.00 per month Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Ability to Commute:

• Mumbai, Maharashtra (Required)

Ability to Relocate:

• Mumbai, Maharashtra: Relocate before starting work (Required)