Job Description

:

Enerscript Technologies is seeking a detail-oriented Customer Support Representative to engage online visitors and drive sales conversions. If you're a strong communicator who thrives on helping customers find exactly what they need, we'd love to hear from you!

Key Responsibilities:

- Provide prompt, clear, and courteous customer support via live chat and phone.

- Address inquiries, recommend relevant products/services, and guide customers to complete their purchases.

- Collaborate with internal teams to ensure quick resolution of customer concerns.

Education & Experience:

-E-Commerce Experience: Prior experience in e-commerce customer support or sales is highly desirable.

- Education: Bachelor's degree in any discipline required.

- Experience: 0-3 years of customer support or sales experience required.

Ideal Traits:

- Tech-Savvy: Highly proficient in using various tools and applications efficiently and ready to learn.

- Excellent Communication: Strong written and verbal skills.

- Sales Orientation: Comfortable upselling and cross-selling to boost conversions.

- Problem-Solving Skills: Able to handle multiple tasks and resolve issues efficiently.

- Customer-Centric: Empathetic approach to understanding and assisting customers.

Why Join Us?:

- Opportunity to work in a dynamic environment with a focus on customer success.

- Contribute to a supportive, growth-oriented team in Pune.

Interested candidates can apply by sending their resume to info@enerscript.com.

Job Type: Full-time

Pay: ?10,681.58 - ?32,661.31 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

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