Customer Support Representative
Year Marol Naka, Mumbai, Maharashtra, India
Job Description
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We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for Recharge Support, with proficiency in Hindi & Marathi for Andheri (Marol) Location. : As a Customer Service Representative in the Recharge Support team, you will be responsible for assisting customers with their recharge inquiries, resolving issues, and ensuring a seamless recharge experience. Your role is crucial in maintaining customer satisfaction and loyalty. Key Responsibilities:
- Respond to customer inquiries related to recharge services via phone, email, and chat.
- Troubleshoot and resolve issues related to recharge transactions.
- Provide information on recharge plans, offers, and promotions.
- Ensure customer queries are handled efficiently and effectively.
- Maintain a high level of customer satisfaction through professional and courteous interactions.
- Document and report customer issues and feedback to the relevant departments.
- Stay updated with the latest recharge plans and service enhancements.
- Proficiency in Hindi & Marathi (Spoken) is mandatory.
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and familiarity with CRM systems.
- High school diploma or equivalent; higher education is a plus.
- Competitive salary and benefits package.
- Training and development opportunities.
- A friendly and supportive work environment.
- Opportunities for career growth within the company.
- Provident Fund
- Day shift
- Morning shift
- Performance bonus
- Higher Secondary(12th Pass) (Preferred)
- Hindi (Required)
- Marathi (Required)
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Job Detail
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Job IdJD3316895
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMarol Naka, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear