Job Description

Company Description:
Tarinika is a distinguished jewelry brand with deep roots in a family of traditional jewelers. Renowned for our unique collections in India, we expanded our reach to the USA, bringing the elegance of Indian jewelry to a global audience. Our journey began with The International Gem and Jewelry Show across the United States, where we garnered international acclaim. Today, we deliver an authentic Indian jewelry experience to customers worldwide through our online platforms.

Job Summary:
We are seeking a dedicated and empathetic Customer Support Executive to join our team. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering an exceptional customer experience. This role requires a customer-centric mindset, attention to detail, and a genuine enthusiasm for helping customers with their inquiries and concerns. The Customer Support Executive will play a crucial role in enhancing customer satisfaction and ensuring our brand's reputation for quality service.

Key Responsibilities:

Customer Assistance:
- Address customer inquiries via phone, email, chat, and social media, providing accurate information about products, order statuses, and policies.
- Resolve customer issues promptly and efficiently, ensuring a positive and satisfactory outcome.
- Assist customers with placing orders, processing returns, exchanges, and troubleshooting any issues with their online shopping experience.

Order Management:
- Track and manage customer orders, ensuring timely updates on shipping, delivery, and any order changes.
- Liaise with logistics and fulfillment teams to resolve order discrepancies, delays, or other delivery issues.

Product Knowledge:
- Develop a comprehensive understanding of Tarinika's jewelry collections, including materials, design inspirations, and craftsmanship.
- Educate customers about product care, customization options, and new arrivals to enhance their shopping experience.

Customer Retention & Relationship Building:
- Engage with customers to foster loyalty, address feedback, and encourage repeat purchases.
- Implement follow-up communication with customers to ensure their issues are resolved and they are satisfied with their experience.

Reporting & Analytics:
- Maintain detailed records of customer interactions, complaints, and resolutions to identify patterns and improvement areas.
- Prepare reports on customer feedback, frequently asked questions, and suggestions for improving the customer experience.

Collaboration:
- Work closely with the sales, marketing, and product teams to communicate customer feedback and identify trends in inquiries or complaints.
- Collaborate with cross-functional teams to improve processes and ensure consistent messaging aligned with the brand.

Qualifications

- Bachelor's degree or equivalent experience in customer service, communications, or a related field.
- 1-3 years of customer support experience, preferably in e-commerce or retail.
- Excellent communication skills, both written and verbal, with an empathetic and solution-oriented approach.
- Strong organizational skills and attention to detail.
- Proficiency in customer support tools such as Zendesk, Shopify, or similar platforms.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Skills:

- Familiarity with e-commerce platforms and order management systems.
- Experience in jewelry or luxury goods industries.
- Knowledge of CRM systems and customer feedback tools.

Join us in delivering an exceptional jewelry shopping experience, helping customers from around the world discover the elegance of Indian jewelry!

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Day shift
• Night shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 8867484740