Job Description

Job Title: Customer Support Representative

Experience: 1 - 2 Years

Location: Bengaluru, India

Qualification : Bachelor's Degree Holder/Any other equivalent degree

Timing: Rotational shift (8:30 AM - 5:30 PM) IST / (2:30 PM - 11:30 PM) IST

Week offs : Rotational

Target Audience: Middle East

CTC : Upto INR 3 LPA

Responsibilities:

? Provide excellent customer support via email.

? Resolve customer complaints and queries efficiently.

? Maintain records of customer interactions and feedback.

? Stay updated on company products and services.

? Share customer feedback and issues with the team.

? Inform customers about new features and updates.

? Monitor and respond to customer inquiries on various channels.

? Work with other departments to resolve customer issues.

? Follow company rules and regulations.

Basic Requirements:

? Minimum 12th-grade graduation.

? Proficient in reading and writing English is a must

? 1-2 years of customer support experience.

? Excellent communication and problem-solving skills.

? Customer-oriented attitude.

? Strong customer service skills.

? Ability to meet deadlines and prioritize tasks.

? Patience when handling challenging cases.

? Knowledge of Excel, Word, and PowerPoint.

Preferred Requirements:

? Experience with help desk software and remote support tools.

? Familiarity with Customer Relationship Management (CRM) software.

Company Description

klipit is a Singaporean-based company with hubs in Dubai, UAE and Bangalore, India that is revolutionizing the way people manage receipts. Our fully automated and paperless receipt system is a sustainability-focused solution that saves time, money, and the environment. Become part of our mission to create a more organized and eco-friendly future.

Job Type: Full-time

Pay: Up to ?300,000.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Required)

Application Deadline: 20/12/2024
Expected Start Date: 25/12/2024