Job Description

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction and retention through exceptional service and support. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing guidance on product usage. The ideal candidate will possess excellent communication skills, both verbal and written, along with a strong ability to empathize with customers and understand their needs.

Responsibilities:

• Serve as the first point of contact for customers via various channels such as phone, email, and chat.
• Respond promptly to customer inquiries with professionalism and courtesy.
• Identify and assess customers' needs to achieve satisfaction, providing accurate and timely information and solutions.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a high level of product and service knowledge to effectively troubleshoot and address customer concerns.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Contribute to the improvement of processes and procedures by providing feedback based on customer interactions.
• Meet or exceed performance targets regarding customer satisfaction, resolution time, and quality of service.
• Stay updated on company policies, procedures, and product developments to provide accurate information to customers.

Requirements:

• Bachelor's/Master degree in business administration, communication, or related field preferred.
• Proven experience in customer support or a similar role.
• Excellent written and verbal communication skills in English, with the ability to articulate complex ideas concisely and clearly.
• Strong interpersonal skills with the ability to empathize and build rapport with customers.
• Ability to remain calm and composed under pressure while maintaining professionalism.
• Exceptional problem-solving skills with a keen attention to detail.
• Ability to adapt to a fast-paced and dynamic work environment.
• Positive attitude with a willingness to learn and grow professionally.

Job Type: Full-time

Pay: Up to ?17,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person