Job Description

Department Project/Client Amazon .IN SESU Job Title Effective Date Location CSE Voice/Email-Premium Domestic Contract Permanent Employment JOB SUMMARY/ OVERVIEW This position requires the candidate to be pro-active, energetic, high on ethics and on-the-toes so as to render services for the following tasks effectively Salary 16K 18K 20K Internal references Internal Resource Grade NA 06/02/2017 Jaipur Reports to : Vice President Operations Responsible for : (update as appropriate) KEY RESPONSIBILITIES AND ACCOUNTABILITIES Transaction handling Services, Problem Solving Efficiency Handle queries and complaints of Amazon Customer for queries related to products Numerical Ability, High level of accuracy Energetic, friendly and approachable individuals that understand the impact of great customer service Responsible to deliver high quality and productivity results that meet the identified targets Strong ability to multitask and take fast decisions independently Maintains composure and patience with customers MAIN JOB REQUIREMENTS Should have good command over Grammar and Fluency in English Should not have any MTI while conversing Good verbal, written and listening skills Details of several functions to provide quality service Good knowledge of computers Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%) Excellent interpersonal skills Should not be below 18 years of age Flexible to work in rotational shifts as per Shift, according to business needs Ability to Write/type messages to ensure professional tone Education qualifications HSC/Any Graduate Deleted[Anshuman Singh]: Formatted[MANISH KUMAR]: Tab stops: Not at 20.25 ch Deleted[Anshuman Singh]: R&S/HR Deleted[MANISH KUMAR]: TrainLine Deleted[Anshuman Singh]: 16 Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: 7 3 Deleted[Anshuman Singh]: (please complete) Formatted[Anshuman Singh]: Font color: Auto, Not Highlight Deleted[MANISH KUMAR]: Gurgaon Formatted[Anshuman Singh]: Font color: Auto Deleted[MANISH KUMAR]: CSE I & CSE II Deleted[Anshuman Singh]: Local BEST R&S Champion Deleted[Anshuman Singh]: NA Deleted[MANISH KUMAR]: 25K & 26K Deleted[Anshuman Singh]: NA Deleted[Anshuman Singh]: BEST RS User Guide Deleted[MANISH KUMAR]: planning, cost effective, packages, travel advice & Formatted[Anshuman Singh]: Font: 12 pt Helping clients with travel Deleted[Anshuman Singh]: Communicating on the launch. Formatted[Anshuman Singh]: This includes: Body Text, Left Deleted[Anshuman Singh]: BEST R&S Regional Champion Deleted[MANISH KUMAR]: support for TrainLine customers. Formatted[Anshuman Singh]: Provide phone and on-line Not Raised by/Lowered by Font: DefaultCalibri, Formatted[Anshuman Singh]: AsianCalibri, Raised by 0.5 pt, English(United States), Deleted[Anshuman Singh]: Planning & organizing local launch including documentation, communication from CEO to Formatted[Anshuman Singh]: Justified Deleted[Anshuman Singh]: necessary to fulfil job) Deleted[MANISH KUMAR]: (education and experience Tab stops: Not at 3.43 ch, No Formatted[MANISH KUMAR]: bullets or numbering Deleted[MANISH KUMAR]: Service hours 24*7 , Rotational Shifts & Offs Formatted[Anshuman Singh]: Font: DefaultCalibri Deleted[Anshuman Singh]: Language Skills: Fluent English (average written and verbal communication) is essential to Formatted[MANISH KUMAR]: 0 mm List Paragraph, Indent: Left: 1 REQUIRED COMPETENCIES (PROFICIENCY LEVELS 1 TO 5, WITH 1 LOWEST , 5 BEING HIGHEST ) Technical Competence LEVEL OF PROFICIENCY Able to use computers and effectively navigate within various tools Strong problem solving skills (methodology and use of tools) Core Competencies Personal motivation Trustworthy judgement Personal integrity Team work orientation Ability to be focused and organised Prepared by TA Team Date 06/02/2018 Approved by Revised by Date Date Outlook, Word, Excel and Knowledge of Teleperformance Ability to work without significant Deleted[Anshuman Singh]: PowerPoint Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: standards (BEST, TOPS) Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: supervision Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Strong decision-making skills Tab stops: 3.43 ch, Left + Not Formatted[Anshuman Singh]: at 20.25 ch, Bulleted + Level: 1 + Aligned at: 6.4 mm + Indent Deleted[Anshuman Singh]: 4 Formatted[Anshuman Singh]: Left Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Lucie Bellenger Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Deleted[Anshuman Singh]: Ben Kirby Deleted[Anshuman Singh]: 12/7/2013 5 5 4 5 5 4 4 5 1 7 3 3 3 3 3 5 4 3 2

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